Privacy Policy

UpStudio · upstudio.agency

Last updated: November 1, 2026

At UpStudio we care about your data. This policy explains what information we collect on upstudio.agency, what we use it for, who we share it with and how you can exercise your rights.

1. Who is responsible

The data controller is Digital Rec S.A., operating under the trade name UpStudio (UP Image & Art Studio), based in Panama City, Republic of Panama. For any privacy matter, write to us at [email protected].

2. What data we collect

  • Data you give us: what you write in the contact form or in the chat (for example name, email, phone, company, interest and message) and what you share if you write to us by email or WhatsApp.
  • Technical data: IP address, browser and device type, pages visited, and date and time. Our hosting and security providers record it so the site works and stays protected.
  • Analytics data: visit statistics, only if you accept analytics cookies (see the Cookie Policy).

We do not ask for sensitive data and we do not knowingly collect data from persons under 18. If you believe a minor has sent us data, write to us and we will delete it.

3. What we use it for and on what basis

Purpose Basis
Answer your enquiries and prepare service proposals Your consent and handling of your request
Assist you through chat and WhatsApp Your consent when you start the chat
Measure visits and improve the site Your consent (analytics cookies)
Keep the site secure and prevent abuse Legitimate interest in protecting the site
Comply with legal obligations Legal obligation

We do not sell your data or use it for automated decisions that affect you.

4. Who we share it with

Only with providers who help us operate the site, who process the data on our behalf and under their own security commitments:

  • Hostinger: hosting of the site and email.
  • Cloudflare: DNS, performance and protection against attacks.
  • Google (Analytics and Search Console, through Site Kit): statistics, only with your consent.
  • ToChat.be and WhatsApp (Meta): the chat that collects your initial details and the conversation that follows.
  • Wordfence: site security, with technical access logs.

We may also disclose data to authorities when the law requires it.

5. International transfers

Some of these providers are located outside Panama, for example in the United States or the European Union. When your data leaves the country, we seek to ensure that the provider maintains an adequate level of protection and equivalent security measures.

6. How long we keep it

We keep contact data while we handle your request and during the business relationship, and afterwards only for as long as the law requires or as necessary to defend our rights. Technical security logs are kept for short periods. When they are no longer needed, we delete or anonymize them.

7. Your rights

Under Panama’s Law 81 of 2019 on Personal Data Protection and its regulations, you may:

  • Access the data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Cancel (delete) your data when it is no longer necessary.
  • Object to a processing activity.
  • Portability: receive your data in a commonly used format.
  • Withdraw your consent at any time, without affecting what has already been done.

To exercise them, write to [email protected] stating your name, the right you wish to exercise and a way to reply to you. We may ask you to confirm your identity. We respond within the deadlines set by law. If you consider that we did not address your request, you may turn to Panama’s data protection authority (the National Authority for Transparency and Access to Information, ANTAI).

If you visit us from the European Union, the United Kingdom or another jurisdiction with its own rules, we also recognize the rights those rules grant you.

8. How we protect your data

We use encrypted connection (HTTPS), access control, regular updates, backups and security tools on the site. No system is infallible, but we work to reduce risks and we will notify you if an incident affecting you occurs, as the law requires.

9. Links to other sites

This site may link to third-party pages (for example WhatsApp). We do not control their policies; we recommend reading them.

10. Changes to this policy

We may update this policy. The date above shows the latest review. If the change is significant, we will notify you on the site.

11. Contact

Digital Rec S.A. (UpStudio) · [email protected] · upstudio.agency

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